The traditional transportation model faces inherent challenges that have spurred the demand for innovation and user-centric solutions. In identifying key pain points and inconveniences experienced by users, it becomes evident that a shift towards a more user-friendly and efficient hailing solution is imperative. • Unpredictable Wait Times: Traditional transportation often involves uncertainty in predicting when a vehicle will be available, leading to frustration and inconvenience for passengers. • Lack of Accessibility: Limited accessibility options, especially in remote areas or during peak hours, create difficulties for users seeking reliable transportation. • Safety Concerns: Inadequate safety measures and transparency in driver identification contribute to apprehensions among passengers, impacting their overall experience. • Complex Booking Processes: Cumbersome booking procedures and unclear communication contribute to user dissatisfaction and a lack of trust in the transportation service. • Inefficient Routing: Inaccurate navigation or inefficient routing choices can lead to longer travel times, adding to the overall discomfort for passengers. • Payment Hassles: Traditional payment methods, such as cash transactions, may lead to inefficiencies and hinder the seamless completion of the transportation service. user-centric solutions. In identifying key pain points and inconveniences experienced